Conditions of Use

Payment

We accept Visa, Master, American Express and PayPal, No PayPal account required. Your Shipping address and Credit Card details input during checkout. Customer payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using Extended Validation Certificates (EV) SSL transaction encryption.

Privacy

Vopt.hk is strongly committed to protecting your privacy. We use the personal data we collect on the site for various purposes. Use of such personal data will help us to add more products and services of interest to you and also to ensure that your shopping experience with us is an enjoyable and personalized one. Please read on for more details on our policies and practices in relation to personal data:

Our Pledge:

We pledge to meet fully, and where possible exceed, in complying with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.

What information do we collect, and how do we use it?

Types of personal data that may be collected or held by us include:
1, name;
2, contact details including telephone number, fax number, address, email address, pager number, etc.;
3, inquiries, suggestions or opinions;
4, computer operating system and details of internet service providers;
5, credit card number if you place an order with us.

We collect personal data about you from various types of sources and hold such personal data for the following purposes:

sending information in relation to our products and services, activities, competitions, promotions and events;
customizing the advertising and content you visit so as to streamline your shopping experience at our site and to provide personalized marketing and promotional information;
fulfilling your orders for products and services, order processing and payment clearing;
responding to your inquiries;
membership registration and offering benefits and privileges;
conducting surveys relating to our customers, products or services;
evaluation and further enhancement of our products and services;
fulfilling any purpose directly related to the above purposes.

The provision of such personal data is voluntary.

Cookies:

We use cookies in order to improve your shopping experience when you visit Vopt.hk. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies let us personalize your visits to Vopt.hk and recognize you when you return. Information collected from these cookies may be used for the purposes laid out above in this privacy policy.
Most browsers automatically accept cookies. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser. If you disable cookies, you will not be able to shop at Vopt.hk but will still be able to visit selected areas of the site.

Membership information:

Vopt.hk members enjoy many privileges, including newsletters, participation in special Vopt.hk offers and promotions and streamline shopping. Over time we will be expanding membership benefits to include personalized services on the site and possibly free product samples and other special benefits. When you join Vopt.hk, we need to know your name, email and mailing addresses, and we request that you complete the profile survey in order to allow us to serve you better.

Ordering information:

When you place an order with Vopt.hk you will be asked to provide details such as credit card number and shipping address. This allows us to process and fulfill your order and to notify you of your order status.

Contests and Promotions :

We may from time to time organize or host contests and promotions and in doing so ask for information including your name, email and mailing address, telephone number and customer preferences. We will use this information to notify you if you have won a contest, and to help shape our future contests or promotions.

Newsletters and Email Promotions:

We use email to communicate news and special promotions to our Vopt.hk members. If you would rather not receive these messages, you can choose to do it in my account.

Other:

When you click on links and/or ad banners that take you to either third-party web sites or Vopt.hk affiliated sites, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the Internet, Vopt.hk cannot be responsible for the actions of parties outside our web domain.

Protection of Information.

Vopt.hk is committed to protecting your privacy. We use sophisticated encryption technology and secure servers to keep your personal information (including your name, email and mailing address, phone number, credit card information and purchase history) safe. All your ordering information is protected during transmission by using the Secure Sockets Layer (SSL), which encrypts the information that you input so it can not be read in transit. In addition, the customer data we collect is protected against unauthorized access. We may contact you to verify the accuracy of the information supplied when opening your account.

Access and update of Information

You may check whether we hold any of your personal data and, if so, may also request access, update, correct or request a copy of your personal data held by us by e-mailing to info@vopt.hk. We may take reasonable steps to verify your identity before granting access or permitting corrections to your personal data.
We will endeavour to respond within 60 days of your request in compliance with the Personal Data (Privacy) Ordinance.
A reasonable fee may be charged to cover our administrative costs.
Please note that we will not retain your personal data longer than necessary.

Authenticity Guarantee

All of our sunglasses are 100% authentic from original. They are brand new, never worn before and come with the original carrying case, cleaning cloth and papers of authenticity. We believe in great & friendly customer service both before and after the sale. We are to here help you and more importantly we are here to make sure your experience buying from us is so outstanding that you want to tell your friends and family.

Packing

All of our sunglasses are 100% Authentic and sent in the original manufacturers cases and cloth. Please note that cases may vary from picture shown depending on model.

Manufacturer Certificate

All of our sunglasses are come from authority distributor. They come with paper of manufacturer certificate. Please note that worldwide major eyewear manufacturer was assigned by designer brand to produce and distributor, such as Safilo Group, Luxottica Group, Marchon Group, etc.

Deceleration

Any additional charges for customs clearance must be borne by the recipient. Any customs or import duties are levied once the package reaches its destination country and so We has no way of knowing what particular customs and import charges may be in force at any time in any country. But items will be mark as GIFT in postal, usually it will be smoothing the Custom procedures.

Sunglasses Care

The best way to clean your sunglasses is by using a cleaner developed especially for eyewear lenses, along with a lens cleaning cloth, or a premoistened towelette. Improper care can damage sunglass lenses, resulting in scratches or haziness, which in turn may cause eyestrain. To avoid damage, do not clean your glasses with paper towels or clothing, which can grind dust and fibers into lenses leaving scratches. Avoid using household detergents or soaps. While a few mild soaps donnot harm lenses, today s extra strength soaps are powerful enough to slowly disintegrate lens coatings. Also avoid glass cleaners, which are highly corrosive and can damage your lenses quickly. They are not made for the nonglass lens materials used in sunglasses. While none of these products will do immediately apparent damage to your lenses, over time and with repetition the damage will become apparent.

Ordering of Goods

Generally, when a product is sold out, it is likely that we will receive another shipment. However, some products that we carry may only be available to us in limited styles, colors and/or quantities. We have new merchandise available many times per week, so we suggest that you check the site regularly for your must-have item.
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